Vol. I, Issue 1
They’re everywhere, you just don’t know it. Educated and well read,
their highly informed levels of social and global concern play key
roles in their purchasing decision. They’re called Cultural Creatives
and you just might be one of them!
Cultural Creatives are a mélange of all the social movements
that have taken place since the 1960s. While they are brand loyal and
willing to spend more for environmentally friendly products and organic
and natural foods, they are suspect of advertising. They tap into a
network of trusted friends for information about the products they buy
and represent a distinct shift in cultural consciousness. They have
begun to change the world with new ideas and creative solutions to
societal problems…and, along the way, they have established themselves
as an emerging market segment that challenges companies to reexamine
their corporate values, brand identities and marketing strategies.
For the uninitiated, the Cultural Creative movement was
discovered and named by sociologist Paul Ray. In 2001, Ray published a
book explaining what he had found over the course of 13 years and over
100,000 individual surveys. The Cultural Creatives: How 50 Million
People are Changing the World brings to light an unmistakable trend in
our society. Using the same type of information to separate people into
groups, The Natural Marketing Institute maps a similar trend in our
culture called LOHAS, or Lifestyles Of Health And Sustainability, in
their publication LOHAS Journal. If you think the whole things sounds
almost tribal, well…it does. Read on…
Discovering life beyond demographics
Traditionally, companies focus on demographics to describe their
consumers. Things like age, education, income, where they live and, to
a degree, what they buy are used to define groups of consumers. That
will soon be a thing of the past.
Getting back to the lost tribe
of America, more useful models of thinking about consumers incorporate
the idea of “lifestyle tribes.” The premise is that belief systems and
values are used to identify and understand consumer groups. These
tribes are held together by a common way of seeing the world. Looking
deeper than demographics, or even psychographics, these models give us
new ways to see how people group together and show us a new American
market emerging right under our noses. This new way of thinking shows
consumers clustering around ideas, beliefs and values, not just age or
income.
For the Cultural Creatives, these beliefs and values
include globalism, sustainability, altruism and self-actualization.
And they’re strongly influencing the business sectors.
Within the Cultural Creative tribe, you’ll find an even more dedicated
bunch that, as a subset of the larger group, embody the “green”
lifestyle. This “Green Cultural Creative” is more apt to gravitate
towards products or brands that support their concerns and help them
live their lifestyle. Not surprisingly, with Global Sustainability a
top priority, more environmentally sensitive corporations, products
and ideas thrive among this group.
Describing the new tribe’s universe
So, if you’re saying to yourself, “I never even knew they
existed,” that’s not surprising. According to Dr. Ray, the Cultural
Creatives THEMSELVES don’t know they exist. The mainstream media simply
isn’t covering this trend. Most people falling into this category just
assume that there are very few others out there that share their
beliefs, values and concern for the environment, social issues and
healthy, natural living.
Are there THAT many individuals out there who fit into the
Cultural Creative model? You betcha!
Depending on whose statistics we use, there are anywhere between 50 and
66 million U.S. adults in this segment. That’s 25% to 30% of adults in
the U.S. – a pretty hard group to ignore, huh? Well, for the already
burgeoning naturals and organics categories, as well as those in tune
with the ecological, environmental and social values aligned with
these groups, this is great news!
So what about the other tribes in the good ol' U.S. of A? As
you might already suspect, you will find the Traditionalists and the
Moderns comprising the rest of the adult population. These two groups
are, in some cases, the antithesis of the Cultural Creatives.
Traditionalists,
mainly those in the Heartland, represent 29% of the population.
Conservative, with a relatively rigid set of beliefs, they embrace a
nostalgic view of America, with a small town and/or old-fashioned way of
life, and lean towards the religious right.
Modernists, once upon a time called "Yuppies," are the largest
group, representing 49% of Americans. They’ve turned a deaf ear to the
Traditionalist perspective, are more concerned with badge value and
lead a "gotta have the best–and make sure everyone knows I’ve got the
best" pseudo-upmarket lifestyle. Technology rules in their world, and
they place high values on personal success, consumption and money.
Actions speak louder than words
Businesses that have built their brands around sustainable
models, ethical business practices and an understanding of what
consumers value have done well with Cultural Creatives. Ben &
Jerry’s, which donates a percentage of its profits to environmental
causes, is an example.
Automotive companies, such as Toyota, which
bring hybrid vehicles to market, is another example of what appeals to,
as well as captures the attention of, these consumers. And of course,
all of the products in the natural and organic category demonstrate an
alignment with Cultural Creatives’ values.
But for each company
who understands this tribe, there are many, many more who have yet to
spot them on their radar screens. It won’t be long before these
companies are falling over each other, trying to co-opt the ideas and
values important to Cultural Creatives. However, it’s likely that these
firms will fall flat on their faces in their attempts to exploit the
market potential of this tribe, unless their missions, values and
practices truly come into alignment with this newly discovered group.
For
companies who already garner the appreciation of the Cultural
Creatives, they need to bolster their brands and fend off invaders
tempted by this lucrative market.
Putting your best foot forward
While many companies serving these segments are small, it
doesn’t mean that they have small brands. In fact, many of the brands
in these categories are quite upmarket and exude all of the values,
beliefs and practices that Cultural Creatives and LOHAS consumers want
to support. It might be said that these values make up the core of
their brand identities and are the reasons that consumers buy their
products.
While their products are selling like hotcakes (the
organics industry has shown double digit increases in growth for
several years) as they expand distribution and gain access to more
and more of the core Cultural Creative market, what will happen when
they reach a mature level of penetration within that core? Are these
brands positioned to step into the rest of the growing Cultural
Creative market? Can they find entry into the hearts and minds of the
people in the middle – the potential Cultural Creatives who sway back
and forth between green products and the other side of the spectrum
inhabited by Modernists and Traditionalists?
Their
continued success depends on how well they’ve established their full
array of brand assets. Having values aligned with these consumers won’t
necessarily do the trick if your awareness is low, your identity
unclear, the quality of your product (or at least the perception of
quality) in the minds of customers is low, preference has not been
established and loyalty has not been earned.
Is your brand aligned with the values and beliefs of the
Cultural Creatives? Do you have a process to strengthen each of YOUR
brand’s assets that will bring them into a more desirable, upmarket
position? The answer, my friend, is not blowin’ in the wind, as the
great Bob Dylan would say.