Brand Spanking News: filter by tag: service

Waiting in lines

Fri, 11 Jul 2008 00:00:00 -0400

This morning, I took one of my employees to The Apple Store to purchase the new iPhone 3G. We've been rather swamped lately, he's put in more than his share of extra time and he really wanted one, so I thought this would be a nice thank you.

What do toasters have to do with brand loyalty?

Tue, 17 Jun 2008 00:00:00 -0400

A few years back, we bought a Dualit toaster from Williams Sonoma. It was a great toaster, and looked great on the counter. Stainless steel exterior, one year warranty, the works. Last week, it suddenly stopped working.

Special Sauce

Mon, 19 May 2008 00:00:00 -0400

Last night we didn't want to cook so we went to a new restaurant that just opened down the hill from our house - Brunswick Barbecue & Brew. We took our kids along, two certified vegetarians (see the irony?).

Moheb, falafel man and brand strategist

Thu, 15 May 2008 00:00:00 -0400

There's an Egyptian cafe called Marmora right down the street from my office. It's run by a gentleman named Moheb, who does all the cooking, most of the table waiting and busing. Every time I walk into his restaurant, Mo greets me with a big smile.

Live Richly, Deadbeat

Wed, 14 May 2008 00:00:00 -0400

Last month, I bought a new mattress. It was a super premium mattress, 100% latex with organic cotton cover. It's made by King Koil, a brand I've trusted for 30 years.

Northworst Airlines

Mon, 12 May 2008 00:00:00 -0400

I flew to Memphis this weekend with my family. Unlike most of my trips lately, when flights have been delayed or missed and I had to be "re-routed", not much was memorable about this flight.